The first level of support coordination is to constructively align your plans with the needs of those you will support. There are various types of needs, all depending on the circumstances of a project and your expertise. It is important to work with your team to identify these needs and build a strategy to meet these needs. You need to consider the resources of each team member in determining what type of activities, services or projects they will be able to perform. This may include training, special training, health and safety considerations, as well as other factors such as the use of technology.
The second level of support coordination is to develop a means by which you can get the most from your service agreement with a support coordinator. There are various methods of evaluating support capability including surveys and case studies. You need to select a method that best meets your needs and ensures that you can make best use of your relationship with a support coordinator. The third level is to seek to change to another provider if you are not happy with the support coordination you have established. If you do this, it is important to ensure that the change does not result in a loss of services which are essential to your overall support strategy.
The fourth and final level of support coordination is for the specialist support coordination specialist. If you have a limited budget and you cannot afford to hire a full-time specialist, you can use the resources of a support coordinator to provide a more flexible, cost effective and hands-on support to your team. Your specialist support coordination specialist can also work to identify those aspects of your service strategy which are contributing to your problems. These strategies can include the use of technology, training or other activities that you can implement yourself to address the issues you face.